Payout Policy

1. Payout schedule

Brand Partners receive payouts every Monday for all sales settled in the previous 7-day period (Monday to Sunday). Payouts are processed via Stripe and typically arrive in your bank account within 2 business days of initiation.

2. Minimum payout threshold

Payouts are issued when the balance owing exceeds £10 (or equivalent in your currency). Balances below this threshold roll over to the following week.

3. Commission deduction

• ·Commission is deducted from each sale before payout calculation.
• ·The commission rate applicable to your account is visible in your dashboard.
• ·Rates are fixed at signup and may only be changed with 30 days written notice from Blue Sarah.

4. Refunds and returns

If a shopper returns an item and a refund is issued, the corresponding commission is also reversed. If a payout for that sale has already been made, the refund amount will be deducted from your next payout. Your dashboard shows a live ledger of all adjustments.

5. Disputed transactions

Blue Sarah absorbs losses from confirmed fraudulent transactions. Brand Partners are not charged back for fraud. For legitimate buyer disputes (item not as described, not received), Blue Sarah mediates and may issue a refund at its discretion. Brand Partners are notified of all dispute outcomes.

6. Currency

Payouts are made in the currency linked to your Stripe account. Blue Sarah operates in GBP by default. Currency conversion, where applicable, uses the Stripe mid-market rate on the day of payout.

7. Tax

Brand Partners are responsible for their own tax obligations. Blue Sarah does not withhold tax on payouts. A detailed transaction report is available in your dashboard for each tax period.

8. Banking details

Payout banking details are set during onboarding and can be updated in your dashboard. Changes to banking details take effect from the next payout cycle. Blue Sarah is not liable for misdirected payments where incorrect banking details have been provided.

9. Payout on termination

On termination of a Brand Partner agreement, all outstanding balances will be settled within 60 days, provided all in-flight orders have been fulfilled and any open disputes resolved.

10. Questions

For payout questions or disputes, contact brands@bluesarah.app with your Brand Partner ID and the relevant payout reference. We aim to respond within 2 business days.