Terms of Service

1. Who these terms apply to

These Terms of Service apply to any brand, retailer, or merchant (collectively, 'Brand Partner') that submits an application to or is approved to list products on the Blue Sarah platform. Continued use of the portal constitutes acceptance of these terms.

2. Platform access

• ·Blue Sarah grants Brand Partners a non-exclusive, revocable licence to list and sell products through the platform.
• ·Access may be suspended or terminated at any time if a Brand Partner violates these terms or the Blue Sarah Partner Code of Conduct.
• ·Brand Partners are responsible for maintaining the security of their portal login credentials.

3. Product listings

• ·Brand Partners are responsible for the accuracy of all product information, pricing, and availability.
• ·Products must comply with applicable laws and regulations in the markets they are sold into.
• ·Blue Sarah reserves the right to remove listings that are inaccurate, misleading, or in violation of platform policies.
• ·Product images and descriptions must be owned by or licensed to the Brand Partner.

4. Orders and fulfillment

• ·Brand Partners are responsible for fulfilling orders within the handling time declared in their profile.
• ·Failure to fulfill orders consistently may result in suspension from the platform.
• ·Blue Sarah coordinates checkout on behalf of shoppers. All order instructions will be transmitted to Brand Partners via the dashboard or API.

5. Commission and fees

Blue Sarah charges a commission on each completed sale as communicated during onboarding and visible in the Brand Partner dashboard. Commission rates are subject to change with 30 days notice. No setup fees or monthly fees apply.

6. Returns and disputes

Brand Partners must honour their stated return policy. Blue Sarah handles first-line buyer communication and will mediate disputes. Fraudulent chargebacks are absorbed by Blue Sarah; Brand Partners are made whole for confirmed fraudulent transactions.

7. Termination

Either party may terminate the relationship at any time with 30 days written notice. Outstanding payouts will be settled within 60 days of termination. Obligations relating to in-flight orders survive termination.

8. Limitation of liability

Blue Sarah is not liable for loss of revenue, loss of profits, or any indirect or consequential loss arising from use of the platform. Blue Sarah's total liability to a Brand Partner in any 12-month period shall not exceed the total fees paid by that Brand Partner in that period.

9. Governing law

These terms are governed by and construed in accordance with the laws of the jurisdiction in which Blue Sarah is incorporated. Disputes will be resolved by binding arbitration.

10. Changes to these terms

Blue Sarah may update these terms from time to time. Brand Partners will be notified by email at least 14 days before material changes take effect. Continued use of the platform after that date constitutes acceptance.